Refunds

Mouse Pads at Anime Mouse Pad Shop works hard to ensure that all our products are high-quality materials and shipped on time and accurately. You are fully protected by our Return and Exchanges policy which applies for a full 30 days period after the purchase date if you are disappointed for any of the following reasons:

– The product itself is flawed.
– The print quality of the product is poor.
– The final product is materially different than the image presented on the product page.

Replacement and exchanges

We typically do not accept refunds due to incorrect selection of sizes, designs, colors, etc.

However, we still support customers with the replacement but you just need to pay the shipping fee and small of handling fee

We’re pleased to give a refund or happy to send to you a free replacement if the product is a different size/ image in comparison with the ones that you purchased on the website, or the size chart on website is incorect.

However, if you are in any way unsatisfied with your purchase, please contact us and we’ll find a solution for your case because as we said, your satisfaction is our top priority and our guarantee.

P/S: Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display.

Most of the time we just re-ship the item at our cost if there’s been any unsatisfactory issue, which is very rare, but you should know anyway, so please don’t worry at all. We are here for you at all times.

Cancellations and modifications

You can cancel or modify your order within 24 hours of your original order.

Why? Because we ship once every day and if your order is already shipped we won’t be able to do anything about it until it arrives at your door in which case you’d send it back and only then would we be able to process the refund.

Please be advised that cancellation or order modification requests to replace a prior, existing or present order using promo codes are excluded from the cancellation policy. Please see Coupon | Promo | Discount codes section below for more information.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us again.

Coupon | Promo | Discount codes

– Discount, promo or coupon codes are not applicable to prior, existing or pending orders.
– Discounts cannot be converted to cash value.
– Discount codes cannot be used in conjunction to any other promos.

Summary

– Orders can be modified or canceled within 24 hours of purchase.
– Discount, promo or coupon codes are not applicable to prior, existing or pending orders.
– Please be advised that once your item has been shipped, your order cannot be modified or canceled.
– You are protected by our Return and Exchanges policy for a full 30 days period after your purchase (this applies to product quality, shipping delays beyond our policy and anything else we might think is reasonably acceptable to make you very very happy!).
– Errors made by customers when providing shipping details on their order(s) and missed parcel deliveries are excluded from the refunds policy, but be assured we’ll find a solution together to make it right for you in case it happens, cause we live hectic lives and nobody is perfect, right?

If you have any questions about these Terms, please contact us at any time.